- Can you promise my site won't be hacked?
- No, and be careful with anyone who does. What we promise is the work: updates on a schedule, backups we've actually restored, a person reading alerts, and a written report of what we checked and what we couldn't see.
- My host says PHP is patched. Is that enough?
- Often it is. We still check it from a live page, and ask the host in writing which build is running. On PHP 8.1, 8.0 or 7.4 the version number doesn't change after the patch, so we check the build date: Oct 21, 2026 or later.
- Do I need this if my site is on a JKCA care plan?
- Most care plan sites don't. Our care plans host static sites with no PHP, no login page and no database, so php2shell doesn't reach them. We'll confirm it for your site and tell you. Store sites on WooCommerce are different; ask us.
- What's the difference between this and a security plugin?
- A plugin runs inside WordPress. The October PHP flaws sit underneath WordPress, in PHP itself, so a plugin's firewall may not stop them. Wordfence's help pages describe its firewall as running inside WordPress. We work on the PHP, the updates, the backups and the logs.
- What happens if you find a real problem?
- We stop and tell you what we found, in plain words, and what we suggest. Cleanup and anything else outside your plan is quoted before we start.
- How fast do you respond?
- A person reads every alert, and we get back to you by the next business day. We're a small studio, and we'd rather tell you that up front.
- Do you test backups?
- On Patch, yes. We take a backup before every update and restore one to a copy of your site every quarter, and the report says when and whether it worked. Watch confirms your own backups exist and are recent; it doesn't restore them.
- Can I cancel?
- Yes. Plans are month to month with 30 days notice, like our care plans. You remove our access when we're done.